These are some of the subjects that Jan addresses virtually and in-person ….

Are You Hiring Rabbits to Swim & Fish to Run?

Have you ever hired someone who didn’t work out? This presentation focuses on saving time, money, effort and frustration – all resulting from hiring the wrong people and trying to make these mismatches work.  Learn about

• The importance of matching the right person to the right job.

• How to make the selection process more successful.

• How job fit reduces turnover.

• What makes people successful on the job.

• How our brain development affects who we are and how we will work.

Fostering a Culture of Engagement

Employee engagement is a hot topic in the business world and for good reason. Organizations are realizing the need to create a culture of engagement that maximizes the potential of each employee.

• Are your employees engaged in their work?

• Are they loyal to your business?

• How do you know these things?
  And if you don’t, how do you find out?

Six Keys to Unlocking the Potential of Frontline Managers

Times of change present many challenges for organizations, particularly for frontline managers whose people will be responsible for implementing the change. Pressure to perform is high, as are emotions, and everyone is expected to do more with less. This briefing will concentrate on helping your managers be all they can be. Three factors drive performance:

• The work climate.

• The ways teams act together and the ways that things are done.

• The engagement, commitment and satisfaction of employees.

Leadership—particularly the quality of supervision and the nature of the relationships between supervisors and their teams—is crucial to performance in each of these areas.

Six Crucial Behaviors for Customer Facing Employees

You can’t afford not to build customer loyalty. In both good times and bad, the lifetime value of a customer can be exponentially greater than the value of a series of single transactions from one-time customers. For sure, one bad customer experience can cost you that customer for life. We will look at the six critical behaviors for building and retaining your customer portfolio.

Lessons for Upgrading Talent

Thinking of upgrading talent by hiring a Superstar? Talent has never been so plentiful or affordable. For NYC and the U.S., most projections see a weak and gradual recovery for the job market, with the unemployment rate not reaching pre-recession levels for several years. The current economy gives smart companies a chance to strategically upgrade their talent. This Executive Briefing will discuss:

• Identifying your current and future internal stars first.

• Aligning your hiring decisions with your need for current and future talent.

• Tempering your expectations; high performance isn’t always portable.

• Preventing eagerness from short circuiting your selection process.

• Under-promising and over-delivering.

How to Avoid the 7 Biggest Team Building Blunders

The whole is greater than the sum of its parts. Everyone’s heard that expression. And we’re all familiar with what it means: An effective team can accomplish more as a whole than its individual members can accomplish on their own. The key word here is effective. Let’s take a look at building and managing a high-performing team by avoiding seven team-building blunders.

The Powerful Act of Coaching Employees

There are some tasks that we can take care of once a year, like paying taxes or going to the doctor for a checkup. And there are other tasks that we need to perform more often, sometimes even daily. Ensuring superb performance from all of our employees falls into the latter category, especially during times of economic turbulence. Fortunately, managing—or coaching—our employees so that they can perform at the highest levels is more enjoyable than most annual tasks, and it results in increased organizational value.

Enhancing Your Leadership Charisma: A Step by Step Guide

The impact of charismatic leaders results in productivity and profitability. ANYONE can learn to be a charismatic leader. This Executive Briefing will discuss:

• The Single Most Important Challenge To Leaders In This Economy And What Drives It

• A Critical Reality

• The Overlooked Role Of The Leader

• Leadership Charisma’s Two Guiding Principles

• Two Key Drivers Of Individual Performance

• Six Of The Most Critical Behaviors

Executives Guide to Strategic Workforce Planning

Although 92% of companies have some level of workforce planning, only 21% of companies take a strategic, long-term approach. Bersin and Associates Ensure that your business has the right people in the right jobs at the right time to achieve your expected results. This is a core business process that is often handled by HR, but it is so important to the success of a business that business leaders are recognizing their need to approach it proactively and take ownership of it. We will discuss why workforce planning matters to you and the steps in the strategic workforce planning process.