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Customer Service Profile
Will They Provide “Knock Your Socks Off” Customer Service?
Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates. Just as a chain is only as strong as its weakest link, a thoughtless remark on the phone or inattention to a customer’s needs can result in the loss of business.
Customer Service Profile measures how well a person fits specific customer service jobs in your organization and is primarily used for selecting, onboarding and managing customer service employees. This employee assessment is based on various characteristics identified through Profiles International and Wiley carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.
Are We All On the Same Page?
Customer Service Profile ensures that everyone in your company is on the customer service team…all working on the same page. Everyone needs to be concerned with customer service. Customer Service Perspective measures eight behavioral characteristics and two proficiencies that are essential to delivering excellent customer service. It also discloses an employee or job candidate’s need for customer service training and orientation.